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Instacanvas: An Easy way for Instagram Users to Sell Their Work |
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Written by wheeler blogs.
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Tuesday, 01 May 2012 21:20 |
 Click the image above to view my Instacanvas gallery.
If you’re an Instagramer you have probably heard of Instacanvas by now. Interestingly though, Instacanvas has received little media attention thus far. Some of the larger tech and social media news sites I generally turn to have yet to crank out a feature story on the new start-up. That is rather surprising considering the site is generating 1.2 million unique monthly visitors and supplying around 20,000 artists with galleries to showcase their work and hopefully earn some passive income.
The concept behind Instacanvas is simple, but I’ll turn to the Instacanvas website to describe its offerings:
With Instacanv.as, Instagrammers can signup to sell their art and then people looking for something cool for their walls can buy that art printed on stretched canvas. We’ll print it, ship it, and tell you that you’re the best too.
I first discovered Instacanvas while scrolling through my home feed on Instagram and was pretty excited about the opportunity to showcase my work and hopefully sell a few items. I’ve been asked by a few people now if I sell my work. The short answer is yes, but the longer answer is a little more complicated. Printing, shipping and collecting money for my work can be quite difficult and time consuming (though, selling my work in person is a rather simple transaction). Instacanvas will hopefully solve some of these issues the next time someone asks to buy one of my Instagram photos.
Instacanvas appears to be open to everyone now, but in its early beta days (a few weeks ago), only users who were in the greatest demand were granted a gallery. This is undoubtedly where much of the early success of Instacanvas stems from. Using the power of Instagram’s 50 million users to promote a website is a sure way to gain some early attention. When I first heard of Instacanvas, I immediately started asking people to help me open my gallery via Facebook, Twitter and, of course, Instagram. I got the support I needed and about a week later, my gallery was open.
I have yet to see a physical canvas print, but the Instacanvas website claims they have developed proprietary image resizing technology that enables them to make beautiful canvas prints, up to 20 x 20 inches from Instagram photos. Of course, I would be absolutely delighted if I sold a few pieces, but I might even buy a print or two for myself or as gifts. The price is reasonable and I’m curious to see how my Instagram shots would look on 20 x 20 canvas–I have never printed Instagram photos larger than 5 x 5 inches. Maybe you’ll be the first to see my Instagram photos on stretched canvas?
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Written by Chris Campos
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Tuesday, 11 October 2011 18:21 |
All Southwind Alumni from 81 thru 07 and their families are welcomed to attend. It will be a weekend of catching up, meeting others you never marched with, good times, and getting down to business.
RECENT CHANGE: **We have moved the reunion day just a stone's throw away (literally just down the street) at the golf course grill to better accommodate our needs, the sunday meeting will remain at the clubhouse, read below for details.**
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Saturday October 15th, 2011
REUNION
Top of the Hill Grill @ Emerald Mountain Gold Course
245 Mountain View Road
Wetumpka, AL
**People are still invited to bring food and drinks. Those who have volunteered to bring items to be grilled will no longer need to bring those food items (unless you cook them beforehand) as we will be at a restaurant/grill setting and can't really grill outside of their building. Anything else like sides, salads, snacks, and food cooked beforehand is still welcome. There will also be the full menu of food and drinks available right there at the Grill. (see below for a link to the menu) Music, videos, football games will be playing for your enjoyment.**
10am - Setup & Early Hangout: If you are bringing food or materials for the day, please be at the clubhouse by 10am to help get the place prepared for the day.
12noon - Alumni Association Registration (optional, but encouraged) $1 Raffle Tickets for a few prizes.
1pm - The Party officially starts. Meeting, Greeting, Eating, Drinking. There will be games on to watch for the football fans.
2pm - A presentation and speech of some sort. I promise it will be amusing. We will thank you all for showing up and give everyone the lowdown and what the big plan is for bringing Southwind back. Raffle winners announced.
We will wrap at around 5pm.
The Golf Course is hosting an event starting at 6pm called "Terror in the Swamp", which is a hayride through the swamp on the golf course. It's $12/person. It should be interesting and fun, especially if you are bringing loved ones.
For those that are staying over night------------------------------------
The OFFICIAL Motel for this event is :
Keywest Inn
4225 US Hwy 231 South, Wetumpka, AL 36093
(334) 567-2227
www.keywestinn.net
For alternate motels, see this list:http://www.facebook.com/groups/southwindalumni/doc/128821777214348/
To see what is on the menu at the TOP OF THE HILL GRILL, go here:http://www.emeraldmountainhoa.org/editor_upload/File/Golf%20Club/topofhillgrill_menu.pdf
To sign up on the food and item list go to:
http://alumni.southwindalumni.org/reunion-signup
and indicate what you can bring.
Sunday October 16th, 2011
MEETING
Emerald Mountain Clubhouse
905 Emerald Mountain Parkway
Wetumpka, AL
1pm - Setup & Early Hangout: If you are helping to prepare for the meeting.
2pm - First Meeting of the Southwind Alumni Association comes to order. Webcast will be available to alumni via the alumni site.
4pm - Meeting Wrap, Cleanup until 5pm
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Social Media: Personal and Visual, Pt. 2 – The Power of Visuals |
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Written by wheeler blogs.
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Monday, 23 April 2012 21:15 |
 Infographics can be a great way to communicate complex statistics.
In my previous post, I discussed the importance of knowing your audience as I presented at a recent St. Cloud State University mass communications alumni event. Now is time for part two of that discussion: the importance of visuals in communication.
The idea that people are visually minded is nothing new, but I feel it is important to discuss as the concept directly transfers to the public relations industry. There’s been talk for a number of years about whether or not news releases are effective and if they are on the way out. The short answer is no, they are not on the way out. That’s my opinion maybe, but as long as there are journalists with tight deadlines and news organizations that continue to cut staff, news releases will be an easy go-to source for journalists.
Without getting into the particulars of journalists expected to push out more content in a shorter amount of time and editors choosing to sensationalize soft stories instead of producing in-depth hard news, I’ll just say news releases are still important. What has changed over the past few years is how the news release is developed and disseminated.
Now in the PR world we’re seeing more interactive news releases. News releases optimized for search engines and the “social media news release” are commonplace. These are news releases rich in content—containing at least one visual element, keywords and links for more information. A media-rich news release is far more effective in reaching a target audience and should resonate with reporters much better.
Visuals are so effective now that many companies are using infographics in place of the news release. Infographics are great because they can take relatively complicated statistics and visualize them into easy-to-understand graphs. A news release with a bunch of stats crammed in the body will never be as effective as a well-designed infographic. They also are easy to share and can make their way around the Internet with little effort.
Further building off the importance of visuals in PR, let’s take a look at what has brought us to this point. Surly, communications specialists have recognized the importance of strong visuals long ago. Marketing and advertising is almost completely based off of visual cues. Even radio commercials contain a visual element—a good radio spot will paint a picture in the mind of the listener, which can be more effective than actually seeing something in print or video.
Social media and, more importantly Web 2.0, have made it much easier to share images and video across a variety of platforms. A few major news items have surfaced over the past few months that have really made this point be heard.
The first is Pinterest. Pinterest is a social networking site that allows users to pin images that link back to the original source onto “boards,” or a scrapbook-style collection of a user’s personality. Pinterest is significant because the website hit 10 million U.S. monthly unique visitors faster than any standalone site ever.
Another interesting phenomenon is Draw Something hitting 20 million active users in just seven weeks. Draw Something is a Pictionary-style mobile gaming application in which users draw something from a set of words and the other user watches the drawing unfold as he/she tries to guess the word.
A final piece of news is that of Facebook’s acquisition of Instagram for $1 billion–which was still a startup at the time with only 9 employees. Each of these news items should aid in understanding the the importance of using visuals in communication.
Lastly, please stop using comic sans and clip art:
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The Southwind Alumni Association of Earth Names Board Members |
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Written by Chris Campos
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Saturday, 27 August 2011 02:54 |
We have a board now. Meet them.
Locked in, August 26th, 2011. -Chris Campos, 94, 95 -Gary Holly, 92, 94 -Alex Day, 06, 07 -Alex Caldwell, 04, 07 -Chad Boswell, 91 -Marie Lauten, 03, 04 07 -Loni Houston, 99, 00, 01, 02, 03 -Treasurer: Linda Clemmons Gooden 92, 93, 94 -Secretary: Jennifer Heard 92, 95, 96
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Last Updated on Saturday, 27 August 2011 03:06 |
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Social Media: Personal and Visual, Pt. 1 – Know Your Audience |
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Written by wheeler blogs.
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Wednesday, 18 April 2012 21:19 |
 Is your target audience a crowd of conservative men or does it have a greater variance to allow for more flexibility?
I recently spoke at a St. Cloud State Mass Communications alumni event regarding trends in social media–especially in the Public Relations industry. As an intern at Kohnstamm Communications and only a couple years as a social media manager at KVSC-FM under my belt, I’m hardly an expert on the subject, but I do feel I came out with some good points and generated an interesting discussion. I rarely write out word-for-word what I plan to say at these things, but for some reason that’s what happened. I ended up making an outline of speaking points for a more natural impromptu delivery and my original ‘script’ for my presentation ”Social Media: Personal and Visual” is below.
I learned a lot as the Director of PR & Social Media at KVSC and a lot of what I learned along the way is directly transferable to the PR industry—whether the B2B clients I work with at Kohnstamm care about social media or not. I learned two main things while building KVSC’s social media presence: 1.) It is important to know your audience and 2.) People are very visually minded.
For the former, I learned early on that no one really cares about basic station updates that can easily be found at kvsc.org, people want to be entertained and involved in the conversation. In other words, people want to be reached at a personal level. I found that posting opinionated articles relating to the station’s music format or pop culture in general would garner a greater response than simply announcing what was coming up in the programming lineup.
It’s definitely important to know your audience and have a good understanding of what types of posts will get their attention without offending anyone too much. A great example of this is with a new recruitment firm I’ve been working with. At KVSC, it seemed I could get away with just about anything. Making fun of Nickelback, posting popular memes and silly YouTube videos are all commonplace on the KVSC Facebook wall. For example, one of the more popular posts on the KVSC wall consisted of a black and white photo of a little boy smoking a cigarette next to a chicken and the caption “Could someone please explain this picture?” (side note: the little boy happens to be a young István Ládai). With Grapevine – Targeted Sales Recruiting, I posted a picture of an Easter bunny portrait gone slightly wrong and wished everyone a happy Easter. It was all in good nature and was meant to be funny. However, someone didn’t like it and contacted the owner of the business and we took it down.
Lesson learned. Monitor and know your audience before you really test the waters. As with any good PR campaign, knowing your audience will help in crafting a news release, pitching a reporter or otherwise getting a client’s news out. Knowing your audience allows you to create much more targeted and personal messages. Maintaining personal messaging in any communication strategy allows for better conversation, but can only be achieved if you know what your audience is interested in talking about.
Further reading on the subject of knowing your audience:
Image via juicebag.blogspot.com.
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Written by Chris Campos
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Monday, 15 August 2011 13:30 |
Paperwork has been filed to Incorporate the all-new SOUTHWIND ALUMNIASSOCIATION OF EARTH. Step one CHECK! Now we are finalizing the Board of Directors.
More news to come!
-Chris & Gary
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Written by Day Day
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Saturday, 14 April 2012 20:53 |
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From Walt Disney World, posted by Alex Day on 4/01/2011 (200 items)
Generated by Facebook Photo Fetcher
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Stolen from DC-eye (shhh!) |
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Written by Chris Campos
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Wednesday, 17 December 2008 07:11 |
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This photo was taken at the DCI World Championship Finals in Bloomington, Ind. Everyone pictured here is a 2007 Southwind alum. Going from the yellow of Soutwind to blue, the corps represented are the Blue Knights, Blue Stars, Bluecoats, and the snare instructor for Memphis Sound. We all just happened to run into each other at the exact same time while getting ready to line up for the finale.
Left to right: J.P. Gagaza, Chris Rush, April Dalton, Matt Howell, Abbey Pelle, and Jacob Thompson.
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Last Updated on Thursday, 26 March 2009 00:11 |
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Walt Disney World – 2010, part Duex |
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Written by Day Day
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Saturday, 14 April 2012 20:58 |
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From Walt Disney World. Part Deux, posted by Alex Day on 4/01/2011 (65 items)
Generated by Facebook Photo Fetcher
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Roster Reassembly Project |
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Written by Chris Campos
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Sunday, 03 August 2008 06:01 |
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We are attempting to get full corps and staff rosters for every corps that Southwind fielded since year one. To fill in names you remember, go to the fireboard and select the years you wish to contribute to. THANKS!
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Written by Day Day
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Saturday, 14 April 2012 21:47 |
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Here are the Hell’s Marches Mr. Caldwell and I produced over the years.
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Written by acaldwell
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Saturday, 14 April 2012 20:57 |
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Much like the title says THE MENU IS UP! With a few minor tweaks to go. Enjoy!
Stay Frosty,
Alex Caldwell
Head Chef Read more: |
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Draw Something takes the world by storm: 20 million active users in seven weeks |
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Written by wheeler blogs.
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Tuesday, 03 April 2012 21:41 |
 My drawings on Draw Something have gradually gotten more detailed as the weeks have gone by.
Lately I’ve been obsessing over Draw Something. It seems I am not alone. The newest sensation in the world of smartphone apps gained 20 million active users in just a shade under two months. Available in both the iOS App Store and Android Market, Draw Something is a simple idea created by OMGPOP, which was acquired shortly after its launch by mobile gaming powerhouse Zynga for $180 million. The concept of the game is to–you guessed it–draw something for your friend. The hook is that the other player gets to watch you draw the picture in a Pictionary-style animation. Definitely a game for people of all ages.
The first few weeks I spent on Draw Something mostly consisted of stick figures and outlines of objects. With a limited, yet diverse word bank to choose from before each turn, I have expanded my skill and creativity by pushing myself to draw more detailed drawings. Some people have gone a little overboard, but there are definitely some amazing drawings floating around on the Web.
Hopefully the acquisition by Zynga will not harm the simplicity of the app as they work to further monetize off the early success of the app. I came across a clever animated infographic on Mashable earlier today and just had to share it. The folks at MBA Online created the infographic and have gathered some staggering statistics regarding the success of Draw Something.

Created by: MBAOnline.com
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Written by acaldwell
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Tuesday, 27 March 2012 09:08 |
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Sorry for not posting much. Things are still coming along slowly for SP but I soon hope to be up and running fully. Getting our services out to the masses. Pinterest and Etsy will probably follow.
Stay Frosty,
AC Read more: |
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Infographic Reveals Amazing Facts that Happen on the Internet Every Day |
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Tweet-A-Beer: An app for buying your friends a beer via Twitter |
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Written by wheeler blogs.
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Saturday, 10 March 2012 15:29 |
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If you’ve kept a close eye on my Twitter stream, you may have noticed my occasional update on the world of craft beer. Or, maybe you’re aware of my love for a well-crafted brew because you’ve shared one with me. Either way, I’m announcing here on my blog that I enjoy a good beer (shocking, I know).
As most beer lovers would admit, the only thing better than enjoying a well-balanced frothy cold one is enjoying a well-balanced frothy cold one for free. Equally rewarding is sharing a beer with a friend and picking up the tab yourself. Certainly a nice gesture in any environment. The problem, though, is you can’t always be at the local watering hole with your buddy or maybe you’re both out-and-about, but in different locations. I hate to use a cliché here, but well, there’s an app for that! Online networking app Tweet-A-Beer allows for the payment of other Twitter users’ drinks. Cool, right?
I have yet to give the app a try, but it sounds pretty straightforward. Tweet-A-Beer syncs your Twitter and PayPal accounts so you can safely send beer money in $5 allotments. Tweet-A-Beer appropriately rolls out during South by Southwest in Austin, Tex. this weekend.
The Tweet-A-Beer website describes it quite eloquently:
Tweet-a-Beer was brewed and bottled by tenfour and Waggener Edstrom, longtime drinking buddies in Portland, Oregon. Tweet-a-Beer connects your Twitter and PayPal accounts together to ensure that distance, agoraphobia, and gang rivalries no longer prevent you from sharing a pint.
Please tweet responsibly.
Of course, you’re not actually purchasing a beer, you’re just offering to pay for $5 of their experience. Or as Doug Gross at CNN put it:
Technically, we suppose you could use those five bucks at iTunes or Amazon, for online gambling of dubious legality or, well, most anything. But there must be some bad karma associated with not buying an e-beer when a buddy has taken the time to tweet it your way.
With me, however, you can Tweet-A-Beer with confidence by knowing I will enthusiastically consume a hoppy pint and thank you for the kind gesture. I’ll probably announce to the entire bar what a cool guy/gal you are too. So, tweet me a beer. You’ll make my day. My Twitter handle is @eric_wheeler.
Redeeming a beer seems pretty simple as well. According to the FAQ page on the app’s website you just click the Tweet-a-Beer link mentioned in the tweet and follow the steps. Additionally, you will then be set-up to pay-it-forward and start tweeting beers to others, too.
As a PR guy, I can appreciate knowing the app was developed by Waggener Edstrom Worldwide and tenfour with no profits gained. The recipient’s PayPal account is charged a small fee of 10¢ to cover Chirpify’s fee. Chirpify is a ‘Twitter commerce’ platform used to make sure the transaction is secure. Read about their service here.
Please retweet this post and post your comments below responsibly.
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Starting an Internship: What I Learned in a Long Job Hunt |
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Written by wheeler blogs.
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Friday, 17 February 2012 10:46 |
 A fine welcome indeed. I had never seen my name on a sign before!
Tuesday, Feb. 21, marks the first day of my internship at Kohnstamm Communications in St. Paul, Minn. Yes, the long job search is finally over–at least for a few months.
I learned a lot during my 9+ month job search. I did the typical resume blast using job search sites such as CareerBuilder and Monster, I applied to jobs I found on LinkedIn and Twitter and I did my best to promote myself in the online world. In the end though, it came down to who I know.
Though I landed many phone calls and on-site interviews through the strategy mentioned above–even having employers reach out to me because of my blog or online presence–it was a former teacher who got me the initial contact.
It is definitely nice to know a former teacher believes in me and wants to see me succeed. I had Lisa Heinrich as a professor in both Advanced PR and Media Ethics at St. Cloud State University as I was working on my masters degree in PR & Advertising. One of my favorite professors for her ability to weave in her own professional experiences in lively class discussions, Lisa continued to stay in touch with me after graduation. She would occasionally send me job postings she thought might be a good fit.
My opportunity came when she informed me another former student of hers was looking to hire someone with a little social media experience. I sent an email to Katie Heinze at Kohnstamm that same day and a couple months later I was in St. Paul for an interview.
Though I was not particularly looking for an internship in my job search I felt this was an opportunity worth pursuing for a couple reasons. The position being full time and paid was definitely nice, but I also want to work at a PR agency and this should be a nice foot in the door. I currently do not have any public relations experience in an agency setting so this will hopefully open up new opportunities.
I knew as soon as I walked through the door at Kohnstamm that it was the right place for me. After being greeted by Gail at the front desk, my eyes were drawn to the large sign welcoming me to the “2010 Boutique Agency of the Year.” I had never really seen my name featured on a sign before so I snapped a picture and tweeted about it later that night.
It’s been nearly two weeks since I accepted the position. It may be surprising I haven’t been tweeting about it and posting the news on Facebook, but wanted to make sure my family new about my new adventure and to make sure I found a place to live in St. Paul. I have made the appropriate phone calls and have found a nice house with a couple roommates (thank you CraigsList) in Midway just a 10-minute drive from the downtown office.
Thank you to everyone for the encouragement and for thinking of me when coming across opportunities. Please continue to keep me in your thoughts. My four to six-month internship will be over before I know it and I will continue to be on the lookout for my next opportunity.
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My Klout Score Just Dropped by 16 Points–Should I Care? |
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Written by wheeler blogs.
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Wednesday, 26 October 2011 22:50 |
Klout has changed its scoring algorithm and your score dropped. Now what?
Today I went to check my Klout score–knowing the day before was one of my most active days on Twitter ever–only to discover my score had dropped by about 16 points. Odd. At first I thought I had misread the number. Not the case. I noticed my score for the past 30 days was lower across the board. My new Klout graph indicates my score has been steadily dropping during the past 30 days, which is in contrast to what it has been indicating (steadily increasing). I then found Klout’s blog “A More Accurate, Transparent Klout Score.” They’ve changed their algorithm–drastically hurting my score that I worked so hard to increase.
Not really a big deal since I never really bought into the system in the first place. I did, however, view it as a way to gauge how effective my tweets are. For the past couple months I have been scouring the internet for the best blog posts and articles relating to public relations, social media and marketing. Everyday, I search for the best and most relevant articles I can to share with my followers. I not only do this to hopefully get a few retweets and maybe open up some discussion on the topics, but I also do this for my own benefit to learn more about the PR and marketing industries and stay up-to-date on current trends.
In case you have made it this far in my post and have no idea what Klout is, it’s really pretty simple. Klout is meant to be a way to measure once’s influence across an array of social media sites–namely Twitter. Klout touts itself as being “the standard for influence.” From here, I think this blog post on compete.com sums it up best:
Klout scores range between 1-100 – 1 being a sign that you may have gone to Facebook, Twitter, or LinkedIn once in your life and 100 meaning that there is some godly aura floating around you, your name is probably Justin Bieber, and that people literally eat up every word you say for breakfast, lunch, and dinner (See: Justin Bieber Cereal). Most celebrities have Klout scores of 70+, with Justin Bieber at 100 and Lady Gaga at 93. Companies partnering with Klout.com are already giving away “Perks” to a certain number of influencers depending on their Klout number and which topics they are influential about.
It may seem completely ridiculous that Justin Bieber has a score of 100 and the President of the United State has a measly score of 88, but that’s how Klout sees it. How Klout has actually become the standard for measuring the online influence for individuals and brands alike is beyond me. I would imagine they were able to secure major investors, do some killer PR and get the right “perks” out to make their mysterious algorithm seem credible.
 According to Klout, Justin Bieber is more influential than the President of the United States. Fascinating.
I think I will just let Klout be and look for other means of measuring personal success in the social media realm. I will continue finding relevant articles and creating my own content my connections will appreciate. After all, I’m really only on Twitter for two reasons: 1. to learn and 2. to build my social network and meet people with similar interests.
Further reading about Klout:
*Top image: SFgate.com
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Halloween Special: Top 5 Social Media Ghost Towns |
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Written by wheeler blogs.
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Monday, 31 October 2011 11:03 |
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When Google+ was released to the public on Sept. 20, 2011, it instantly became the hottest social networking site ever to grace the web. While Google+ set new records for being the fastest growing social networking site ever to reach 10 million users, when beta was lifted and it was released to the public, the numbers climbed even quicker. In the two days after Google+ went public, another 9 million people created accounts. Google+ now has more than 40 million users.
While Google+ is nowhere near Facebook’s nearly 800 million users, many social media ‘experts’ view Google+ as a ‘game changer’ and one that will be around for the long haul. However, many critics view Google+ as being too much like Facebook and argue the site is too difficult to share content and easily build your online presence. Many have referred to Google+ as a social media ‘ghost town‘ with nothing but tumble weeds and social media geeks roaming around like zombies.
With today being Halloween, I present to you the top five social media ghost towns:
MySpace is probably the first site to come to mind when thinking of failed social networking sites. Once Facebook’s biggest competitor, MySpace slowly went from being a cool site with more freedom than Facebook to one reserved for tweens. MySpace now considers itself a ‘social entertainment’ site.

Launched in 2002, Friendster was the first known online social networking site. When Facebook came around, it lost its luster in the U.S. and was sold to Malaysian company MOL global in 2009. The site has since been re-positioned as a social gaming site.

Orkut is another social networking site launched by Google in 2004. Still owned and operated by Google, the site is now one of the most visited sites in India and Brazil. Oddly, Orkut’s logo still maintains ‘beta’ in it’s logo. Also, the current layout and design resembles that of Google+.

Bebo is a site that just never really gained any traction. Originally launched by a husband and wife duo in 2005, Bebo was later purchased by AOL in 2008. AOL had little luck with the site and turned it over to Criterion Capitol Partners last year. I think I might have an account set up, not sure.
Possibly my favorite social media ghost town, hi5 was launched around the same time Facebook was making its way across college campuses. I remember using the site to post stupid pictures and wish people happy birthday. Still independently owned, hi5 probably met its demise from the inability to control spammy content (at least, that’s why I closed my account). A quick glance at the homepage now reveals it has since re-positioned itself as a social gaming site.
*Bonus: I didn’t want to pick on Google too much more, but Google Buzz is another flop that deserves mention. Google Buzz is not your typical social media ghost town because it lacks the user profile and home feed function of the others mentioned. Although a great idea to integrate a social networking site within the most powerful email host in the world, it lacked some of the basic functions that make a social networking site ‘social.’ I still have my Twitter account connected, and every once in a while, one of my five followers will ‘buzz’ me. I usually get confused and think it’s an email.
What is your favorite social media ghost town? Did I miss any of the biggest social networking flops?
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Social Media Crisis: The Case of Klout |
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Written by wheeler blogs.
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Tuesday, 22 November 2011 09:59 |
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It’s been nearly a month since Klout infamously changed its scoring algorithm to “A More Accurate, Transparent Klout Score.” I’ll admit, I was a little disheartened when my score dropped 16 points after months of hard work tweeting my Klout score up to a cool 65. Nearly a month later now and I don’t even know what my score is. I’ve been tweeting less frequently and none of my other social networks ever seemed to matter in Klout’s scoring system anyway so I would imagine my score is somewhere in the low 40s. Fine. I don’t really care anymore. However, I do want to talk about how poorly Klout handled the social media firestorm that came immediately after the change.
For the most part, the dust has settled and users have put the issue to rest. However, the day Klout made the changes, the social media world erupted. When I noticed my score dropped it was already well into the evening. I went to Twitter to see what was going on and, sure enough, it seemed like everyone was complaining about the new changes.
I then went back to klout.com and read the blog post announcing its new scoring algorithm. It seemed comical to read an article titled “A More Accurate, Transparent Klout Score” that really said nothing about the actual breakdown of the new algorithm. At this point, there were already hundreds of comments on the blog post and people were starting to blog about it themselves. So, going back to Twitter, I checked out Klout’s Twitter stream and found this:
 In a social media crisis, it's hard to reply to everyone, but replying with the same non-personal stock answer is not the way to go.
To Klout’s credit, they were trying their best to reply to everyone’s concerns. However, replying to everyone who has negative comments on the subject with the same stock answer will make your brand come off as inhuman and lazy. In my opinion, if a brand is hit with this many negative comments on the same issue, it is best to reply with personalized responses for each case. If there is not a way to respond in a personable, positive manner, then not responding at all might be the next best thing. Managing hundreds if not thousands of negative comments on one social media platform might prove to be a difficult if not impossible task.
Soon after Klout’s scoring algorithm changed, many ‘influencers’ suggested users delete their Klout profile altogether–the most notable being Rohn Jay Miller’s article on socialmediatoday.com. This is where Klout’s bigger crisis communication issue comes in to play–Klout has disabled the option to delete your profile! This is a huge issue regarding the integrity of a company and proves Klout is not concerned so much about actually helping people to understand their social influence as it is about getting a huge IPO. Klout has really dug their own hole on this one. I suggest Klout releases a public apology and once again enable users to easily delete their account.
There have been a number of social media crisis in the past from major brands–the most well known being Nestle’s Greenpeace video censorship, Dominoes viral video of employees violating health codes and the ever-popular United Airlines Breaks Guitars YouTube video (now over 11 million views). A company making a mistake is what keeps them human. How they handle negative sentiment after making a mistake is what keeps them human.
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